Returns & Shipping Information
We strive to keep our customers satisfied by offering quality products, professional service and competitive pricing. Our return policy is consistent in maintaining the best value and highest service level for all of our customers. Unless merchandise is defective, returns will be subject to a 20% minimum restocking fee.
Non-stocked items that have been “drop shipped” from our vendor will be subject to restocking fees that vary by individual vendor.
The guidelines below must be followed in order to receive credit:
- Product must be in new, resaleable, unmarked condition and in original and unopened* packaging.
- Merchandise must be returned within 30 days of invoice date. To ensure prompt return processing, please attach the original packing list, invoice or RA number to the return. Refunds will be for merchandise value only. Please allow three to four weeks for return processing.
No returns can be accepted for special orders, custom products, products used for drinking or eating, shoes, orthotics in opened packages, books, videos and toileting products.
- HelpYouBreathe.com INC. will not accept any returns with biohazard contamination.
- All returns are subject to a 20% minimum restocking charge
- Product must be in new, resaleable, unmarked condition and/or in original and unopened* packaging
- There are no returns on discontinued items
- The original packing list or invoice must accompany the return
- No returns will be allowed if past 30 days from invoice date
- Please allow 3-4 weeks to process your credit
- Credits exclude shipping and handling charges
- No call tag/pickup slips will be issued. It is your responsibility to return the merchandise to HelpYouBreathe.com INC., unless item is a Non-stocked item in which case you will be provided different address details
*Items arriving in bags or shrink wrap can not be ripped or torn or will be considered opened.